Returns & Exchanges
We want you to love your Stephanie Gottlieb fine jewelry, which is why we offer a seamless return process for eligible items within 14 days of delivery. Please note that custom designs, engraved pieces, and items marked as final sale are not eligible for return or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Place your jewelry in its original designer packaging and secure it inside a sturdy shipping box to ensure safe transit.
Attach Shipping Label
Print the prepaid insured shipping label provided via email and affix it to the outside of your package, ensuring no other labels are visible.
Drop Off and Track
Drop off your package at an authorized FedEx location and keep your receipt; once received, our team will inspect the item and process your refund within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing